Roche
Delivered a DialogFlow best practices session for Roche that opened the team's eyes to new approaches for conversational AI implementation — combining hands-on expertise with pharmaceutical industry context.
Challenge
Roche needed expert guidance on DialogFlow implementation for pharmaceutical applications — a specialized context where regulatory requirements intersect with complex conversational AI design choices. The team needed more than product documentation; they needed someone who had implemented this in practice and could identify where their current approach needed to change.
Approach
Delivered a focused best practices session built around Roche’s specific use cases and implementation approach. Rather than a generic DialogFlow overview, the session identified concrete ways to improve how they were thinking about and implementing conversational AI — including areas where their current assumptions needed to be challenged.
Brought hands-on implementation experience to the conversation, not just conceptual knowledge.
Results
The session shifted the team’s thinking on several key implementation approaches. The customer specifically appreciated the perspective it provided — new ways of approaching problems they’d been working on.
“Your presentation did open the eyes of the customers and gave them some new perspectives on how they should be doing things in a better way. Your hands-on experience has been very valuable and appreciated by the customer.” — Google Account Team