Support
How Can We Help You?
Whether you need technical support, have questions about our services, or want to provide feedback, we’re here to assist you. Choose the option below that best fits your needs.
Email Support
For general inquiries, service questions, or technical support.
Project Support
Questions about ongoing projects, deliverables, or consulting engagements.
Download Issues
Problems accessing guides, templates, or other downloadable resources.
❓ Frequently Asked Questions
Downloads & Resources
I didn’t receive my download link. What should I do?
First, check your spam/junk folder as automated emails sometimes end up there. If you still can’t find it, email us at solutions@nebari.cc with the resource name and we’ll send it directly.
Can I share your resources with my team?
Yes! Our downloadable resources are designed to be shared within your organization. For broader distribution or commercial use, please contact us at solutions@nebari.cc to discuss licensing options.
Newsletters & Updates
How do I update my newsletter subscription preferences?
You can update your preferences using the link at the bottom of any newsletter email, or contact us at solutions@nebari.cc and we’ll help you adjust your settings.
Consulting Services
Can I get custom versions of your templates and frameworks?
Yes! We offer customization services for our frameworks and templates. This typically falls under our consulting engagements. Schedule a consultation to discuss your specific needs.
Do you offer training on the frameworks in your guides?
We provide training and implementation support as part of our consulting services. This can include team workshops, executive briefings, and hands-on implementation guidance. Contact us at solutions@nebari.cc to learn more.
How do I cancel or reschedule a booked consultation?
You can manage your booking using the calendar link in your confirmation email, or email us at solutions@nebari.cc. We request at least 2 hours notice for changes when possible.
📊 Our Response Standards
General Support
Initial response time
Project Support
Priority response time
Download Issues
Quick resolution
General Support
- ✓ Initial response within 24 hours
- ✓ Resolution within 2-3 business days
- ✓ Available Monday-Friday, 9 AM - 6 PM EST
Consulting Clients
- ✓ Initial response within 4 hours
- ✓ Priority queue for urgent issues
- ✓ Direct access to project team
🐛 Report a Problem
Found an Issue?
🔗 Stay Connected
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